EVERYTHING YOU NEED TO KNOW BEFORE YOU COME.
We answer the most common questions about opening hours, reservations, menus, access, celebrations and the dinner show experience at Despecho Madrid.
QUESTIONS WE GET A LOT.
Click on each question to reveal the answer.
OPENING HOURS
What are your opening hours? +
Thursdays from 9:00 PM to 5:30 AM
Fridays and Saturdays from 9:00 PM to 6:00 AM
After Despecho, the party continues at Panda Club without leaving the venue:
until 5:30 AM on Thursdays and until 6:00 AM on Fridays and Saturdays.
Until what time can I make a reservation? +
You can make your reservation until the venue opens (9:00 PM – opening time on Thursdays, Fridays and Saturdays), when our booking system closes. Reservations can be made for different time slots: 9:00 PM – 9:45 PM – 10:00 PM – 10:15 PM – 10:30 PM.
Until what time can I enter? +
The latest entry time with a reservation is 10:00 PM. We recommend arriving early so you can enjoy the experience from the beginning.
RESERVATIONS
What does a table reservation include? +
A dinner table reservation includes the reserved menu together with the open bar. It does not include keeping the same table from 1:00 AM until closing time, unless a new reservation is made and the established fee is paid.
Why do you ask for a credit card when making a reservation? Is any charge made? +
No.
The card is requested only as a guarantee for the reservation
and no payment is taken in advance.
A charge will only be applied if the reservation terms are not respected,
such as in the event of a no-show or a cancellation outside the permitted period,
up to 24 hours before the reservation, in accordance with the cancellation policy.
This measure helps guarantee table availability and reduce no-shows.
Can I change the number of guests on my reservation? +
Yes. Changes to the number of guests must be made at least 24 hours in advance.
What should I do if there is no availability for my preferred date? Is there a waiting list? +
Yes, there is a waiting list. We recommend:
Is a reservation required? +
Yes, making a reservation is required if you want to secure your attendance and availability. If you arrive without a reservation, entry will depend on the time and available capacity at that moment.
Is there a penalty policy for not attending without cancelling or modifying your reservation? +
Yes. Cancellations or date changes made less than 24 hours in advance, as well as no-shows, may result in a charge of €20 per person. Changes to the number of guests can be made free of charge until 2:00 PM on the day of the reservation.
What should I know before making a reservation? +
Reservation confirmation:
a card will be requested to confirm the reservation within 2 hours.
No charge is made during the booking process unless there is a cancellation,
modification outside the permitted period or a no-show.
Cancellations and changes:
cancellations or date changes made less than 24 hours in advance,
as well as no-shows, may result in a charge of €20 per person.
Changes to the number of guests can be made free of charge up to 8 hours before the reservation.
Until what time can I enter the venue with my reservation? +
The latest entry time with a reservation is 10:00 PM. If you arrive later, we cannot guarantee entry, so we recommend arriving early to enjoy the experience from the beginning.
MENUS AND ALLERGIES
Do you have options for people with coeliac disease? +
Yes, menus can be adapted to your needs.
VIEW MENUS →Are all the dishes on the menu served? +
Yes, all dishes included in the selected menu are served, although some dishes and desserts are designed for sharing.
Are the menus individual? +
Yes, the menus are individual, although some dishes and desserts are designed for sharing.
ACCESS AND RULES
Is the venue accessible for people with an injury or disability? +
Yes, although access must be made from the rear of the venue, through the alley located at Calle Orense 11-13, in order to avoid the steps at the entrance on Calle Hernani, 75. We recommend informing us of this when making your reservation so our staff can take it into account and provide any assistance needed.
What is the minimum age to book at Despecho? +
During restaurant hours, from 9:00 PM to midnight,
guests aged 14 and over may enter when accompanied by adults,
provided this is communicated during the booking process.
The number and ages of any minors attending must be specified.
The venue reserves the right of admission.
Is there a different dress code for staying at Panda Club after dinner? +
Yes. Despecho Madrid and Panda Club have different dress codes.
To enter and remain at Panda Club, guests must comply with its specific dress code,
which is stricter.
Men, not permitted:
overly casual clothing, tracksuits, shorts, flip-flops
and sleeveless shirts worn without another garment over them.
Women, not permitted:
overly casual clothing, tracksuits and flip-flops.
Access to Panda Club is subject to venue capacity and right of admission.
Can I come in costume or wear eye-catching accessories? +
Yes, but with limits. Fun and discreet accessories such as sashes, personalised T-shirts or glasses are allowed, but full costumes or excessively eye-catching outfits that could be uncomfortable for other guests are not permitted. The aim is to maintain a lively, well-presented, elegant and respectful atmosphere. The venue reserves the right of admission.
Can I bring sparklers or sparkler candles? +
No. Under the new Fire Prevention Ordinance, their use is prohibited and may be subject to penalties.
CELEBRATIONS
Can the venue be hired for private events? +
Despecho Madrid hosts birthdays, parties with friends and private events. Contact: info@despechomadrid.com Phone: 675 042 833.
VIEW EVENTS →Can I bring my own cake for a birthday or another celebration? +
Yes, you may bring a cake for the celebration moment or for taking photographs. However, for food safety and service organisation reasons, food or drinks brought from outside cannot be consumed at the venue or stored in the establishment's refrigerators. As an alternative, portions of cheesecake and tres leches cake are available as dessert.
Can I bring birthday candles and/or balloons? +
Candles: yes.
When you arrive, you can give them to your waiter and ask for them
to be placed on the cake portion before dessert.
Balloons:
you may bring up to 2 small air-filled balloons.
Helium-filled balloons are not permitted.